Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies referenced here, control your access to and use of treeserviceburlingtonnc.com and any related page that links to these Terms (the "Website"). Please review them carefully, because they define your rights and obligations.
By using the Website, you accept these Terms. If you do not agree, you should not use the Website. We may update these Terms or limit access at any time, with or without prior notice. If you continue using the Website after changes are posted, that means you accept the revised Terms. The Website is intended for users in the United States and its territories. You state that you are legally able to enter into this agreement and meet those requirements.
Our Privacy Policy describes how we collect, use, and protect personal information, and it is part of these Terms. By using the Website, you confirm that you have reviewed the Privacy Policy and agree to it.
These Terms contain a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is a technology platform that helps homeowners and consumers send service requests to independent providers that offer home improvement, maintenance, repair, renovation, and similar services ("Third-Party Providers").
We do not:
- Perform professional or home improvement services ourselves.
- Review the quality, licensing, or legal compliance of Third-Party Providers.
- Confirm whether providers meet regulatory or licensing requirements.
- Endorse or employ Third-Party Providers.
Using the Website gives you:
- Tools that connect you with Third-Party Providers.
- For providers, access to potential customers.
You use the Website at your own risk.
2. Form Submission and Contact Consent
When you submit a form, you allow us to use your information as described in the Privacy Policy. You also expressly agree to be contacted by us and by Third-Party Providers through:
- Phone calls, including autodialed or prerecorded calls
- Text messages
- Postal mail
Message and data rates may apply. Consent is not required to make a purchase. You may opt out by following the instructions provided.
You agree that:
- The information you submit is true and accurate.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can form a binding contract and meet all of the following:
- You are at least 18 years old.
- You are located in the United States or one of its territories.
- You are not prohibited from using the Website under applicable law.
If you accept these Terms on behalf of a business, you confirm that you have authority to bind that business.
4. License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on your personal devices. All rights not expressly granted remain reserved.
5. Restrictions on Use
You may not:
- Use the Website to compete with us, harass others, or engage in unlawful activity.
- Scrape, hack, disrupt, or overload the Website.
- Gather user information for unsolicited outreach.
- Make false or misleading statements.
- Copy, monitor, frame, or alter Website content without permission.
- Reverse engineer the Website or remove security protections.
We may suspend or end access at any time without notice.
6. User Content and Feedback
You may submit content such as feedback, messages, or reviews. You keep ownership of what you submit, but you give us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display that content.
You also state that:
- You own the content or have the right to share it.
- The content does not break any law or infringe on someone else's rights.
We may use feedback freely and without any obligation to you.
7. Links and Third-Party Sites
Any links to Third-Party Providers or other websites are provided only for convenience. We are not responsible for the content, policies, or practices of those sites. Your use of them is governed by their own terms.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quotes shown on the Website are for information only and are not binding. Any agreement you enter into is solely between you and the provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to contact you using automated technology, including by phone or email. You are not required to consent in order to buy services. For opt-out details, see Section 2.
10. Disputes with Third Parties and Release
Any dispute you have with a Third-Party Provider is solely between you and that provider. You release us from claims arising from those disputes.
California residents waive Civil Code §1542; similar waivers apply where allowed in other jurisdictions.
11. Intentional False Information
If you provide false contact details or an incorrect address, you may face legal liability. You agree to indemnify us and any affected providers for resulting losses and damages.
12. Proprietary Rights
All content on the Website, including trademarks and copyrighted material, belongs to us or our licensors. Nothing in these Terms transfers ownership to you.
13. Reliance on Information
Information on the Website may be outdated, incomplete, or inaccurate. We do not promise that it is complete or correct.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Some provisions survive termination, including disclaimers and arbitration requirements.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
You use the Website at your own risk.
16. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for indirect, incidental, or consequential damages.
- Our total liability is capped at $100 or the amount you paid us.
Some jurisdictions may not allow these limits.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising from your:
- Violation of these Terms
- Content you submit
- Interactions with providers
18. DMCA and Infringement Notices
Send infringement notices to:
DMCA Agent
4023 Kennett Pike #50129
Wilmington, DE 19807
Please include:
- A description of the work and where it appears
- Your contact information
- A statement that you are authorized to act
False claims may create legal liability.
19. Electronic Communications
You agree to receive communications electronically through email or Website postings. Those communications satisfy any legal requirement for a written notice.
20. Dispute Resolution and Arbitration
Disputes must be resolved through binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Boston, Massachusetts
- Claims ≤ $10,000 may be resolved through written submissions.
- No class actions or jury trials are allowed.
- The arbitrator's decision is final and binding.
21. Choice of Law and Venue
Delaware law applies to these Terms.
Non-arbitrable disputes must be brought in state or federal courts in Delaware.
22. International Use
The Website is operated from the United States. If you access it from outside the country, you do so at your own risk.
23. Force Majeure
We are not responsible for delays caused by events beyond our control, including natural disasters, war, and power outages.
24. California Notice
Consumers may contact the California Department of Consumer Affairs at:
400 R Street, Sacramento, CA 95814
Phone: (800) 952-5210
25. Statute of Limitations
Any claim related to the Website must be filed within one year unless the law says otherwise.
26. Severability, Waiver, and Entire Agreement
If any part of these Terms is found invalid, the rest will remain in effect.
Headings are included for convenience only.
These Terms and the Privacy Policy make up the entire agreement between you and us.
27. Miscellaneous
Using the Website does not create a joint venture, partnership, or employment relationship.
Third parties do not have rights under these Terms.
28. Contact
If you have questions, contact us at the address above.
All rights reserved.
